Shipping policy

Thank you for shopping with Antinori Di Sanpietro. This policy explains how we ship your order and what to expect after your purchase.

Order processing
Orders are carefully inspected and handed to the courier within 5 business days of order confirmation, excluding weekends and public holidays. Pieces ship from our locations in Italy or in the United States. Once your order has shipped, you will receive a confirmation email with tracking information.

Shipping costs
Shipping is complimentary to the European Union and the United States. Every piece ships fully insured for its value and requires a signature on delivery.

Delivery times
Estimated delivery times are shown at checkout and start from the moment your order ships. They are estimates, not guarantees, and may vary due to courier delays, customs procedures or other events beyond our control.

Customs, duties and taxes
Prices for the European Union include VAT. Depending on the destination and on the location the piece ships from, import duties, taxes or customs fees may apply on delivery; where they are collected at checkout, they are shown before you place your order. Customs procedures may also affect delivery times.

Shipping destinations
We currently ship to all countries of the European Union and to the United States.

Address accuracy
Please check your shipping address at checkout and contact us as soon as possible if it needs to be corrected.

Lost, damaged or delayed parcels
If your order is lost, damaged or delayed, contact us and we will handle the matter with the courier. Every shipment is fully insured.

Changes and cancellations
Need to change or cancel your order? Contact us as soon as possible: we can accommodate changes before the order ships. Refunds for cancelled orders are issued to the original payment method.

Questions?
Contact us at info@antinorijewels.com.